Returns & Replacements Policy
Due to the personalized nature of our custom-engraved coat of arms and family crest gifts, we offer full replacements or refunds for items that arrive damaged or contain manufacturing errors. Please contact our support team within 30 days of delivery to initiate a claim for your unique heritage piece.
Submit a Request
Email our customer support with your order number and clear photos of the defect or damage on your family crest product.
Review Process
Our quality assurance team will verify the craftsmanship error or shipping damage against your original heraldry order specifications.
Return Authorization
If a physical return is required, we will provide a prepaid shipping label and instructions on how to securely pack your item.
Resolution
Once approved, we will prioritize the production of a corrected replacement or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing