Frequently Asked Questions
Everything you need to know about our custom family heritage products.
How do you ensure the historical accuracy of the family crests?
We utilize an extensive heraldic database containing records for over 1,000,000 surnames. Each coat of arms is researched based on authentic historical documents to ensure the symbols and colors represent your specific lineage accurately.
How long does it take to produce a custom heraldry gift?
Since each item is custom-made and often requires manual research, production typically takes 3-5 business days. During peak holiday seasons, please allow up to 10 business days for your order to be crafted.
Can I request a specific version of a coat of arms if multiple exist?
Yes. If your family has a specific historical variation you prefer, please include a note or an image reference with your order. Our design team will review it to ensure we can replicate it accurately on your chosen product.
What is your return policy for personalized items?
Because our products are custom-made to your specific surname and heritage, we cannot accept returns unless the item is damaged or contains a manufacturing error. If there is an issue with your order, please contact us within 14 days of delivery.
Do you offer international shipping for heritage gifts?
We ship our family crest products worldwide. Shipping times and costs vary by destination, but most international orders arrive within 10-21 business days after production is complete.
What materials are used for the framed prints and plaques?
We use archival-quality parchment paper and UV-resistant inks for our prints. Our wooden plaques are made from premium hardwoods with a protective finish to ensure your family legacy lasts for generations.